Melissa Arneson
Relationship Manager at Minnesota IT Services
- Role
- Relationship Manager at Minnesota IT Services
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
Experience
Relationship Manager
Jan 2019 — Present · St. Paul, MN, US
Responsible for maintaining the relationship between MNIT Services’ Chief Business Technology Officers (CBTOs) at State of Minnesota agencies and MNIT Enterprise IT Services.Identify, research and coordinate the resolution of complex agency issues, at the intersection of technology, finance and agency business process. Make recommendations and coordinate solutions that align with the strategic and tactical direction of MNIT Services for medium to large sized agencies.Serve as the first point of contact for CBTO’s and non-executive branch customers with regard to enterprise and shared service needs including facilitating the discovery of business requirements.Develop and evaluate business processes for relationship management.Advise on, and coordinate business engagement on Enterprise projects.Provide information and guidance to customers with regard to financial components, services portfolio, consulting and communication needs.
Education
Bemidji State University
Bachelor of Arts (BA), Political Science
2012
Skills
- Databases
- Microsoft Office
- Windows
- Customer Service
- Windows 7
- Public Speaking
- Technical Support
- Operating Systems
- Troubleshooting
- Access
- Higher Education
- Help Desk Support
- Software Documentation
- Project Management
- Student Management
- Leadership Development
- Supervisory Skills
- System Administration
- Research
- Leadership
- Interviews
- Microsoft Word
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