Melisa Archie

About Melisa Archie

Product Operations | Product Support | Training | Leadership | Budgeting | Forecasting | Analytics | Strategic Planning Results-driven Product Operations and Product Support leader with 7+ years of experience, adept at leading and developing high-performing teams and converting ambiguous, cross-functional challenges into scalable processes. Proven ability to bridge Product, Engineering, Operations, and Customer Support to drive operational excellence, improve quality, and enhance the customer experience.

Experience

1. Product Operations Manager

   Instacart

   Feb 2022 — Present

   Lead product operations for platform initiatives, partnering with Product, Eng, CX, and Operations to ensure launch readiness and operational health.Built scalable intake and prioritization systems for product change requests, reducing ad-hoc work and creating clear ownership and SLAs.Defined and standardized operating procedures (runbooks, SOPs, checklists) that improved execution consistency across markets and teams.Translated ambiguous business problems into structured, trackable work, creating frameworks and dashboards that increased visibility into pipeline, capacity, and impact.Acted as a strategic thought partner to product leaders, synthesizing VOC, support trends, and operational constraints into clear recommendations for roadmap and tradeoffs.Authored playbooks, process maps, and decision trees that front-line teams use to execute consistently, and led cross-functional sessions (pre-/post-mortems, ops reviews) to surface risks early and codify decisions.Managed and developed product operations managers through clear expectations, feedback, and career support, creating a culture of accountability, partnership, and continuous improvement.

Education

• Clark Atlanta University

  B.A. Business Administration, Finance

  2001 — 2006

• Keller Graduate School of Management of DeVry University

  Master's Degree, Human Resources Management and Services - Business Intelligence Management

  2015 — 2018

Skills

• Merchandising
• Microsoft Excel
• Analysis
• Customer Experience
• Visual Merchandising
• Big Box
• Distribution Center Operations
• Retail
• Forecasting
• Loss Prevention
• Customer Service
• Strategic Planning
• Team Building
• Management
• Profit
• Customer Satisfaction
• Training
• Process Scheduler
• Inventory Management
• Inventory Control
• Coaching
• Store Management
• Microsoft Office
• Sales
• Leadership
• Hiring
• Retail Sales