Melis Kaplan
Dealer Experience Specialist
- Role
- Dealer Experience Specialist at Service Payment Plan, Inc
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Melis Kaplan
I’m someone who sees the world through a cultural lens — drawn to language, history, art, and the human stories behind them. I studied international studies and German because I’m fascinated by how people communicate, how places shape identity, and how we can build understanding across borders. I’m seeking opportunities where I can help others, stay engaged with the world around me, and make a meaningful impact.
Experience
Dealer Experience Specialist
Mar 2025 — Present · Chicago, IL, US
At the forefront of client relations and business development, I connect with dealerships to build strong, lasting relationships and increase engagement with our company. I provide prompt, professional support by addressing dealer inquiries, concerns, and training needs, fostering loyalty and driving growth. I collaborate closely with internal teams to deliver a seamless, positive experience for every dealer, while tracking interactions and analyzing feedback to identify opportunities for process improvements, new services, and innovation. My work combines client relationship management, business growth strategies, and service excellence to strengthen partnerships and expand market presence.
Education
DePaul University
Bachelor of Arts - BA, International/Global Studies
Leuphana University of Lüneburg
Study Abroad Experience, German Studies
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