Meliora Ho
- Role
- Software Engineer Intern at Genesys
- Location
- Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
Experience
Software Engineer Intern
May 2023 — Present · Boston, MA, US
Integrated Genesys Cloud’s backend features with Salesforce using AWS Lambdas, Typescript, and NestJS to improve the efficiency of contact center agents- Implemented a micro-service that enables persistent connection on calls, significantly reducing call processing time to 0.05s- Developed an improved status workflow with Salesforce Apex and MoSQL, addressing the cause of 30% team on-call tickets- Built a Kafka consumer application using Java, Spring Boot, Einstein AI API, and AWS EC2 to facilitate developments of voice transcription and next best action features.
Education
John Bapst Memorial High School
High School Diploma
2019 — 2021
Fordham University
Bachelor's degree
2020 — 2022
Vietnam Australia International School
High School Diploma
2017 — 2019
University of North Carolina at Chapel Hill
Bachelor of Science - BS
2022 — 2025
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.