Melinda Turchiano

About Melinda Turchiano

With over ten years of experience within Higher Education, I am dedicated to supporting students, faculty, and staff in navigating their educational and career paths. My expertise in office operations has sharpened my organizational and problem-solving abilities, enabling me to optimize processes and elevate the student experience. I thrive in fast-paced environments, effectively managing multiple tasks while maintaining a keen eye for detail and delivering quality results.

Experience

1. Academic Coordinator

   Middlesex Community College

   Feb 2023 — Present · Lowell, MA, US

   Spearhead advising and registration for 150+ advisees and any walk-in students across 90+ academic programs, consistently surpassing annual enrollment goals for over two yearsOptimize workflow processes for confidential student record maintenance, compliance reviews, and new student onboarding, enhancing efficiency and accuracyConverted paper-based confidential student records into secure database storage, ensuring compliance with PII regulations and enhancing departmental efficiency across two campusesMaintained full compliance with VA policies and work-study student supervision for over 10 months in the absence of a Veteran Resource Director, ensuring seamless operationsTrain faculty and staff on advising technology (Navigate and Schedule Planner), strategies, and policyImplement annual assessment project on student success using Argos, Navigate, and TableauEnsure compliance with MCC, state, and federal policies for special student populationsOversee the comprehensive onboarding process for new students, from application and skills assessments to orientation and systems training, ensuring a smooth transitionContinue all advising responsibilities listed within the Academic Advising role below

Education

• University of Bridgeport

  Master of Science (M.S.), Counseling and College Student Personnel

  2011 — 2014

• University of Rhode Island

  Bachelor of Arts (BA), Psychology, Criminal Justice

  2006 — 2010

Skills

• Microsoft Office
• Excel
• Powerpoint
• Event Management
• Office Management
• Time Management
• Human Relations
• Counseling
• Student Counseling
• Student Recruitment
• Civic Engagement
• Stress Management
• Budgeting
• Research
• Psychology
• Event Planning
• Public Speaking
• Writing
• Outlook
• Word
• Editing
• Mentoring
• Customer Service
• Scheduling
• Higher Education
• Supervisory Skills
• Administration
• Administrative Support
• Problem Solving
• Customer Relations
• Team Building
• Community Outreach
• Leadership Development
• Facebook
• Resume Writing
• Access
• Advertising
• Interviewing
• Student Development
• Critical Thinking