Melinda Sullivan
Director - Digital Foundation Services / Infrastructure / Transformation Services
- Role
- Service Delivery Director Delivery Unit Head at HCLTech
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Melinda Sullivan
Dynamic and passionate leader for operational excellence in the Information Technology services industry. Established reputation for detail oriented, process improvements resulting in cost efficiency and productivity gains, as well as focused improvements in the customer experience. Utilizing proven skills in analytics, communication, teamwork, organizational skills, project management, and problem solving to achieve results and service excellence. Skills and expertise:Strategic Planning | Outsourcing Solutions | Project Management | Customer RelationsBusiness Development | Process Improvement | Digital Analytics and Reporting MetricsSoftware Asset Management | License Management | Budget and Capital Financial ManagementContact: k••••••••@sbcglobal.net
Experience
Service Delivery Director Delivery Unit Head
Nov 2018 — Present · Dallas, TX, US
Responsible for customer relationship management and delivery of infrastructure services across industry verticals including Healthcare, Energy and Utilities, Travel and Transportation, and Oil and Gas. • Partner with industry experts, customer and technical solution specialists to develop year over year strategic planning targets, growth and transformation programs, and continuous improvement programs focusing on solidifying the infrastructure reliability and delivering end to end digital experience as demonstrated through performance metrics and customer satisfaction results.
Education
Texas A&M University
Bachelor of Business Administration (BBA), Accounting
1980 — 1984
Skills
- Program Management
- Requirements Analysis
- Cloud Computing
- Vendor Management
- Business Process
- Management
- Business Process Improvement
- Service Management
- Service Desk
- Visio
- Sharepoint
- Pre-Sales
- Call Centers
- Risk Management
- Outsourcing
- Pmp
- Transition Management
- Leadership
- Six Sigma
- Project Delivery
- Enterprise Architecture
- Incident Management
- Professional Services
- Customer Service
- Project Management
- IT Outsourcing
- Software Project Management
- Crm
- Itil
- IT Service Management
- Team Leadership
- Account Management
- Change Management
- Saas
- IT Management
- Managed Services
- Integration
- Project Portfolio Management
- Strategy
- IT Strategy
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