Melinda Maddock

Senior Customer Success Account Manager | Driving Enterprise Customer Success through Modernization · Security · AI | Community Volunteer

Role: Senior Customer Success Account Manager at Microsoft
Location: Elizabethton, TN, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Senior Customer Success Account Manager
Microsoft
Sep 2024 — Present
As a Senior Customer Success Account Manager at Microsoft, I am dedicated to building and coaching customer, partner, and internal stakeholder engagement strategies. By aligning with a select group of Premier customers in the Software and Digital Platform vertical, I work to identify customer objectives and priorities to enable quality solution delivery and health. Through cross-functional programs and key relationship development, I orchestrate initiatives that lead to transformational customer outcomes and business success.

Skills

Microsoft Word
Leadership
Photoshop
Management
Team Building
Project Management
Customer Service
Training
Business Intelligence
Research
Microsoft Office
Powerpoint
Microsoft Excel

Contact information

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Current company

Microsoft

Software Development · 10K employees · 1 Microsoft Way, Redmond, Washington, 98052, US

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.

microsoft.com

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