Melinda Lachance

About Melinda Lachance

Experienced Sales Engineer, Solution Consultant and Project Manager with experience in payments, banking, FinTech, InsurTech, and SaaS.Currently, I help insurance organizations modernize the way they move money by serving as a trusted technical advisor throughout their digital payments journey. My work sits at the intersection of product expertise, solution architecture, and consultative partnership—translating complex technology into clear, actionable strategies that make sense for both business and technical stakeholders.I collaborate closely with Sales Directors, Delivery, Payment Operations, Product, and Partnerships to shape the right solution for each client. That includes designing and presenting tailored demonstrations, leading technical discovery sessions, and mapping out integration approaches that align One Inc’s capabilities with a carrier’s unique ecosystem and requirements.Along the way, I advocate for customer‑driven enhancements, helping influence roadmap priorities with real‑world insights. Whether I’m unpacking a client’s pain points, architecting a multi‑product solution, or turning technical concepts into compelling value narratives, my goal is always the same: make digital payments simpler, smarter, and more strategic for the insurance industry.

Experience

1. Senior Sales Engineer

   One Inc

   May 2021 — Present

   Serving as a trusted technical advisor to prospective and existing insurance industry clients, partnering with sales directors, Delivery, Payment Ops, and product to position, demonstrate and architect digital payment solutions. Leading technical discovery and integration strategies, and determining One Inc product mixture to meet client requirements.

Education

• University of Southern California

  Master’s Degree, Communication Management

  2003 — 2005

• UCLA

  Project Management

  2013

• UC San Diego

  Bachelor of Arts (B.A.), Communication, General

Skills

• Process Assessment
• Writing
• Advertising
• Advertising Operations
• Marketing Communications
• Software Consulting
• Media
• Technical Training
• Television
• Technical Writing
• Research
• Software Implementation Management
• Radio
• Project Management
• Marketing
• Netapp
• Technology Change Management
• Broadcast Traffic
• Technology Software
• Streaming Media
• Radio Broadcasting
• Broadcast
• Digital Media
• Microsoft Office
• Social Media
• Technical Communication
• Client Liaison
• Management
• Social Media Marketing
• IT Project Implementation
• Social Networking
• New Media
• Manage Client Relationships
• Computer Software Training
• Technical Demonstrations