Melinda Black
Senior Ux Researcher @National Insurance Producer Registry
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WORK HISTORY
Senior Ux Researcher @National Insurance Producer Registry
Denver, CO, US
National Insurance Producer Registry (NIPR) is a not-for-profit affiliate of the National Association of Insurance Commissioners (NAIC). NIPR provides licensing data and compliance services for insurance professionals including housing a data warehouse of producer licensing information- Built 0→1 research capabilities by independently exploring unfamiliar domains, framing strategic research questions, and developing foundational insights to guide product direction- Spearheads the integration and optimization of AI activities within the research practice to enhance workflows and insights- Researches, designs, and guides in support of all NIPR products and services- Partners with product managers, designers, and development teams to create software solutions with an emphasis on usability- Encourages change that ensures the end user is consistently met with the best customer experience.
EDUCATION
The George Washington University School of Business
Certification Program, Project Management
The University of Kansas
Psychology, Anthropology, & Graphic Design
SKILLS
ABOUT MELINDA BLACK
Incisive researcher, analyst, and designer with experience in AI research automation, user experience planning, mixed-methods research, usability testing, and digital media design- Strong client and stakeholder interaction and presentation skills- Related skills include business requirements gathering, user task and goal analysis, and competitive analysis- Experience in digital branding and marketing of Fortune 100 companies- Cross-channel content strategy and asset management expertise- Product management expertise (Lean and Agile)Specialties: AI research automation strategies, user experience analysis and design, content experience, usability testing and analysis, creative direction and management, photography and content creation, advertising and marketing strategy, business requirements gathering, product management, online branding and corporate identity, U. S. Web Design System (USWDS), voice user interfaces (VUIs), end-to-end e-commerce implementation, cross-channel customer experience strategy and implementationPlatforms and Technologies: Claude AI Suite, Google Gemini, ChatGPT, Amazon Alexa, Salesforce, Magento, Sitecore, Drupal, Wordpress, Sharepoint, Shopify, Google Search, OnBase, Coveo Search, Impexium, & Higher LogicResearch Tools: UserInterviews.com, Marvin, Qualtrics, SurveyMonkey, OptimalWorkshop, Condens, Dovetail, Figjam, Mural, Miro, UserZoom, Loop11, UserTesting.com, LogRocket, HotJar, Crazy Egg, LuckyOrange, Google Analytics, Pendo.io, Calendly, Ethn.io, AirtableInteraction Design Tools: Figma, Storybook, Sketch, Axure RP, InVision, Adobe XD/Suite, UX Pin, Balsamiq, Zeplin.io
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