Melinda Wynn Jackson

Experience

1. Principal Program Manager M365 Customer Experience Team

   Microsoft

   Mar 2003 — Present · Redmond, WA, US

   Principal Program Manager M365/O365 Customer Experience (CXP) Team - November 2015 to present. Focused on improving the customer experience for M365 change management with telemetry, great engineering, and customer passion.Senior Program Manager O365 Customer Experience (CXP) Team - March 2014 to November 2015 vNext focus on improving supportability, process, telemetry and business reporting for the O365 Cloud service.Senior Program Manager O365 Customer Experience Lifecycle -(2/25/13) 14-15 Migration Lead for Office 365 Cloud Services.Senior Program Manager O365 Customer Experience (3/5/2012):Leading cross-team efforts on Office 365 Cloud Service Communications, Service Health Dashboard and various communications and infrastructure tools.Principal IT/OPS Program Manager (11/2011) O365 Cloud Security Incident Response Team. Senior Program Manager (8/2011) O365 Cloud Security focusing on Access Control.Senior Program Manager Lead (11/2010 - 8/2011) Business Online Services Core Engineering: Customer Data Access Protection. Focused on protecting customer content in the cloud, privacy, security and compliance.Senior Program Manager Lead:(20••••10) Managing the builds, build infrastructure and engineering tools team for Windows interoperability and anti-trust compliance.Senior Program Manager:(20••••08) Protocols and Compliance Program Manager: Managing the EU project and Windows Protocol Inventory and Compliance. Designed and provided Windows 7 Protocol Compliance Training.Program Manager II :(20••••07) Windows SDK Program Manager for Windows Vista and.Net Framework 3.0 SDK. Designed, developed and published the Vista Developer Story on MSDNPlatform SDK Program Manager for Windows Server SP1, Windows XP SP2, Windows Server 2003 R2.

Education

• Montclair State University

  BA, Political Science; Anthropology; Business Administration

Skills

• Microsoft Technologies
• Start-Ups
• Software Design
• Business Process
• Vendor Management
• Strategy
• Telecommunications
• Product Development
• Mobile Devices
• Agile Methodologies
• Pre-Sales
• Mobile Applications
• Management
• Team Building
• Strategic Partnerships
• Business Intelligence
• Software Development
• Integration
• Scrum
• IT Service Management
• Xml
• Collaborative Problem Solving
• .net
• Saas
• Sales Enablement
• Cloud Computing
• Strategic Planning
• Partner Management
• Project Management
• Unix
• Professional Services
• Solution Selling
• Distributed Systems
• Sdlc
• Solution Architecture
• Security
• Enterprise Software
• Enterprise Architecture
• Leadership
• Paas