Melinda Stewart
Senior Program Manager at LivePerson
- Role
- Senior Program Manager at LivePerson
- Location
- Vail, AZ, US
- LinkedIn followers
- 500 followers
About Melinda Stewart
I’m a results-driven Senior Program Manager with deep experience leading end-to-end initiatives in SaaS, AI, and consulting environments. With a strong foundation in implementation strategy, performance optimization, and partner management, I specialize in delivering scalable SaaS solutions that drive long-term customer value and business growth.I thrive at the intersection of technology and strategy—aligning cross-functional teams to execute complex programs with clarity, speed, and impact. From onboarding enterprise clients to launching product enhancements, I’ve led high-visibility initiatives that streamline operations, enhance user experience, and accelerate time-to-value.Known for my client-centric approach and ability to navigate fast-paced, matrixed organizations, I bring a passion for operational excellence and a proven ability to turn strategy into execution. My goal: deliver programs that not only meet expectations, but redefine them.
Experience
Senior Program Manager
Jan 2024 — Present · AZ, US
Develop and maintain strategic program roadmaps that align LivePerson and client initiatives, with a focus on deploying generative and agentic AI systems to enhance digital engagement and automation.Align project timelines and execution plans across internal teams and enterprise clients to ensure smooth delivery and measurable outcomes.Act as a technical resource, providing hands-on troubleshooting and guidance for AI-driven conversational platforms.Manage end-to-end programs, driving operational excellence, client satisfaction, and supporting the renewal and expansion of enterprise contracts.Lead the creation, testing, and refinement of AI prompts to ensure effective, context-aware interactions across channels.Handle custom reporting and client readouts, translating performance data into actionable insights and strategic recommendations.
Education
University of Nevada-Las Vegas
Bachelor’s Degree, Hospitality Administration/Management
2013 — 2017
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