Melinda Seibold

About Melinda Seibold

I am a senior operations and product management leader with over 20 years of experience…

Experience

1. Senior Vice President & CCO

   Td Insurance

   Nov 2024 — Present · Toronto, ON, CA

   As Senior Vice President, at TD Insurance, I lead a team of professionals dedicated to delivering exceptional services across diverse business lines, including Auto, Residential, Life & Health, and Travel. Reporting directly to the President, my role focuses on driving innovation, enhancing customer experiences, and aligning operational strategies with TD Insurance’s business goals.Key responsibilities include- Excellence: Managing costs within TD’s risk appetite to achieve business objectives- Operational Optimization: Improving the operating model, end-to-end processes, and internal controls to meet strategic goals- Customer Experience: Customer journey management, including delivering a legendary omni-channel experience that exceeds customer expectations- Vendor Management: Overseeing vendor development and performance and corporate operational engagements for the entire customer lifecycle- Fraud Prevention: Leading the fraud strategy and execution from point of sale to claim, ensuring alignment with TD’s risk appetite- Back office and shared service support for the entire customer lifecycle across all LOBs- Litigation Strategy: Working with the legal team to deliver timely, cost-effective services for policyholders and the business- Industry Collaboration: Building relationships with government and industry bodies to advance TD Insurance’s interests- Talent Development: Acquiring, developing, and retaining a diverse, high-performing talent base to achieve strategic goals.With a commitment to innovation, operational excellence, and customer-centricity, I strive to build an organization that sets industry benchmarks while fostering a culture of collaboration, inclusivity, and strategic growth.