Melinda Partlow
Unit Customer Experience Manager @IKEA
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WORK HISTORY
Unit Customer Experience Manager @IKEA
Columbus, OH, US
EDUCATION
Capital University
transferred, Psychology, Criminology
University of Nevada-Las Vegas
Bachelor of Arts - BA, Psychology
ABOUT MELINDA PARTLOW
Senior customer operations and retail operations leader with 15+ years of experience leading high-volume, multi-million-dollar businesses. Expertise includes customer experience strategy, operational excellence, workforce planning, KPI management, and cross-functional leadership within complex, fast-paced environments.Currently accountable for customer operations within an $80M retail business, overseeing end-to-end service delivery in a location. Lead organization with responsibility for service performance, productivity, compliance, and continuous improvement. Known for translating enterprise strategy into scalable execution that improves consistency, flow, and customer satisfaction.Career background includes senior retail leadership roles with full operational accountability, large team leadership, and enterprise partnership. Recognized for building strong leadership pipelines, leveraging data and KPIs to drive performance, and fostering inclusive, high-performing cultures that deliver results at scale.
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