Melinda Kekic

Experience

1. IT Project Coordinator & Rma Specialist

   Discount Tire

   Dec 2025 — Present

   Design workflow automation and API integration solutions, defining technical specifications for development implementation. Translate business and end-user requirements into detailed workflow designs, including process flowcharts, UI/UX concepts, risk assessments, and strategies to guide solution development. Collaborate with developers and solution architects to ensure accurate implementation of designed workflows, providing technical specifications and ongoing clarification throughout build cycles. Serve as subject matter expert (SME) for enterprise asset lifecycle management processes, supporting 1,200+ automotive retail locations and cross-functional IT teams. Perform comprehensive Knowledge Base audits to retire outdated content, update procedures, eliminate duplicates, and maintain documentation accuracy across the enterprise. Analyze ITSM/ITAM and asset return trends to identify issues, bottlenecks, and optimization opportunities, driving continuous process improvements throughout organization. Develop and refine standard operating procedures and knowledge articles to maximize operational efficiency, minimize asset loss, and improve end-user experience. Track project milestones, communicate progress updates, and facilitate resolution of risks and issues across stakeholder groups. Audit and optimize asset management records to enhance data accuracy, integrity, and workflow efficiency across the enterprise. Monitor vendor SLA compliance, repair timelines, and process performance metrics to ensure resolution targets and operational standards are met. Coordinate multi-location shipping logistics, documentation workflows, and procedural guidance for asset return operations.

Education

• Tech Elevator

  Software Development, Java Web Application Development