Melinda Dumas
Regulatory Complaints Manager @Concora Credit
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WORK HISTORY
Regulatory Complaints Manager @Concora Credit
US
Manage the regulatory consumer complaints investigation and resolution team.• Ensure that complaints and inquiries from regulators are addressed and resolved promptly and completely, and communications are accurate, concise, tailored to the situation, and professional.• Identify complaints that raise legal issues involving potential consumer harm or other regulatory compliance issues and ensure they are properly escalated.• Identify and communicate opportunities to business line management to drive adjustments to policies and practices based on the nature or number of substantive consumer complaints when appropriate.• Implement continual optimization to improve efficiency and effectiveness and ensure the program evolves with business growth and regulatory expectations. • Maintain a strong working knowledge of federal and state laws and regulations applicable to our loan servicing business.
EDUCATION
Portland State University
Certificate, Criminal Law and Justice Certificate
Portland Community College
Associate of Arts Oregon Transfer
Portland State University
Bachelor of Arts, Criminology and Criminal Justice
Portland State University
BA Social Science, Social Sciences
SKILLS
ABOUT MELINDA DUMAS
A seasoned financial crimes professional with over 15 years in anti-money laundering…
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