Melinda L. Boulay
Vice President @ Elara Caring | Value Based Care
- Role
- Vice President Operations at Elara Caring
- Location
- Hudson, MA, US
- LinkedIn followers
- 500 followers
About Melinda L. Boulay
As a Regional Director of Adult Foster Care at Vitra Health, I lead the establishment and ongoing management of the program in Central and Western Massachusetts, overseeing a team and the program\'s 125+ clients. With over 15 years of experience in healthcare, banking, financial services, and retail industries, I bring a wealth of expertise in developing and implementing policies, procedures, metrics, and operational processes to support innovative healthcare products and services.I am adept at understanding the intricate needs of clients, providing guidance on best practices, and ensuring compliance with service procedures. I also devise and execute effective growth strategies for regional development, monitor program performance, foster cross-functional collaboration, and administer vendor relationships. I am passionate about leading high-performing teams, setting clear goals and KPIs, hiring, training, and developing top talent, and fostering an engaged and informed team culture. I am a proactive problem solver with a continuous improvement mindset, committed to streamlining operations and enhancing the client journey. I am a strategic thinker who drives company-wide decisions and initiatives aimed at improving client satisfaction, operational efficiency, and scalability.
Experience
Vice President Operations
Dec 2023 — Present · MA, US
Education
Nichols College
Bachelor of Science - BS, Business Administration
Skills
- Social Media
- Inventory Management
- Teamwork
- Team Leadership
- Consumer Lending
- Branch Management
- Loans
- Small Business Lending
- Customer Satisfaction
- Lines of Credit
- Mortgage Banking
- Credit
- Credit Analysis
- Cross Selling
- Loan Origination
- Banking
- Training
- Sales
- Commercial Lending
- Retail Banking
- Mortgage Lending
- Deposits
- Branch Banking
- Commercial Banking
- Coaching
- Residential Mortgages
- Refinance
- Fha
- Cash Management
- Credit Risk
- Relationship Management
- Social Networking
- Finance
- Credit Cards
- Cold Calling
- Customer Retention
- Risk Management
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