Melina Miller
Conversation Designer @PwC
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WORK HISTORY
Conversation Designer @PwC
Developed cutting-edge conversation design solutions and drove product innovation to meet evolving client needs. Combined technical experience with creative thinking to deliver innovative results. Workshop facilitation.
EDUCATION
UCLA
Certification, UX Design
UCLA
Bachelor's degree, Anthropology
UCLA
Master's degree, Hispanic and Latin American Languages, Literatures, and Linguistics, General
UCLA
Bachelor's degree, Spanish Language and Literature
UCLA
Master's Degree, Latin American Studies & Linguistics
ABOUT MELINA MILLER
Nearly a decade of experience in conversation design, including 2 years focused on agentic AI and LLM-driven systems. I’ve worked with Fortune 500 companies across logistics, finance, healthcare, entertainment, and tech, designing chatbots, IVR, and virtual assistants that scale. My work centers on building conversational experiences that are clear for users, impactful for business, and optimized for conversion, containment, and long-term performance.
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