Melia Keller
Chief Retail Officer @ Seattle CU | Financial Institution Executive
- Role
- Chief Retail Officer at Seattle Credit Union
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Melia Keller
I am the Chief Retail Officer at Seattle Credit Union. I have an MBA degree, a PsyD degree in industrial and organizational psychology, and a CX certification from UC Irvine.With over 30 years of experience in the retail banking industry, I specialize in strategic planning, market research, branding, product development, data-driven analysis, community development, vertical marketing, policy writing, internal communication, business development, annual and project-based budgets, and consumer education.I enjoy working in a challenging and rewarding environment that allows me to leverage my skills and knowledge to create value for the members and the organization. I am passionate about improving the customer experience, enhancing brand awareness, and supporting the social responsibility of Seattle Credit Union.
Experience
Chief Retail Officer
Oct 2025 — Present
Education
California Southern University
PsyD, Industrial and Organizational Psychology
University of California, Irvine Division of Continuing Education
CX Certification, Customer Experience Management
2020 — 2020
University of Phoenix
Master of Business Administration (MBA), Business Administration and Management, General
2007 — 2009
Pomona College
Western CUNA Management School Degree, Financial Institution Executive Management Program
2006 — 2009
California State University, Fullerton
Bachelor of Arts (B.A.), Communication and Media Studies
1995 — 1999
Skills
- Management
- Team Building
- Social Media Consulting
- Advertising
- Strategic Partnerships
- Strategic Communications
- Social Media Strategist
- Organizational Development
- Social Media Measurement
- Executive Management
- Social Media Advertising
- Operations Management
- Government
- Credit
- Strategic Leadership
- Policy
- Communication
- Social Media Communications
- Event Planning
- Coaching
- Competitive Analysis
- Contract Negotiation
- Loans
- Market Research
- Social Media Marketing
- Leadership
- Social Media
- Strategic Planning
- Public Relations
- Internal Communications
- Research
- Media Relations
- Business Strategy
- Marketing Strategy
- Policy Writing
- Marketing
- Project Planning
- Leadership Development
- Credit Unions
- Sales
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