Melvin Johnson

About Melvin Johnson

Position Summary: Responsible for the investigation, evaluation, disposition and settlement of litigated complex claims, involving various Subcontractors, General Contractors, and Developers. This includes the investigation, determination and evaluation of coverage involving Additional Insured obligations and/or the Named Insured, liability exposure, damages and the setting of proper reserves. Duties include, but are not limited to:• Exercise judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim• Interact extensively with plaintiffs counsel, developers counsel, subcontractors, developers, general contractors, and brokers to resolve claims. • Critical thinking in order to solve problems, plan and organize activities, and negotiate effectively• Handle claims consistent with corporate policies, procedures and \"Best Practices\" and also in accordance to any statutory, regulatory and ethics requirements• Document and communicate all claim activity timely and effectively and in a manner which supports the outcome of the claim fileSKILLS Required:• Ability to effectively operate a computer, knowledge of MS Office applications, and related claims and business softwareWork Traits:• Good interpersonal skills including the ability to work in conjunction with and support all administration management, supervisory and staff positions• Knowledge of accepted industry standards and practices• Solid analytical skills necessary to make decisions an resolve issues inherent in the handling of claims• Successfully negotiate the settlement disposition of claims including the ability to interpret related documentation• Outstanding communication skills - both verbal and written

Experience

1. Construction Defect Claims Supervisor

   Gallagher Bassett

   Jul 2023 — Present

   Oversee a team of 5 claims adjusters with varying levels of experience, managing claims under technical direction and within broad guidelines for assignments ranging from moderate to complex, with potential for significant impact. The key responsibilities of this role include: • Applying specialized expertise in construction defect claims to provide technical guidance, resources, and education to adjusters, enabling effective claim resolution. • Establishing and monitoring performance objectives and metrics to align with and achieve departmental goals. • Advising on and overseeing claim resolution strategies to ensure optimal outcomes. • Communicating and enforcing best practices in claims management, including operating standards, measurement criteria, and performance benchmarks, while holding the team accountable for achieving consistent results and financial targets. • Collaborating with adjusters and external counsel to implement cost-effective and appropriate litigation management strategies that drive optimal outcomes. • Assisting in the recruitment, interviewing and retention of claims professionals who demonstrate strong technical expertise, maturity, and a commitment to excellence in professionalism and customer service.

Education

• Chapman University

  B.S., Business Administration

  1993 — 1996

• National University

  M.B.A., Financial Management

  2008 — 2010

Skills

• Brokers
• Property & Casualty Insurance
• Analysis
• Liability Analysis
• Liability
• Commercial Insurance
• Property Damage
• Legal Liability
• Claim
• Software Documentation
• Negotiation
• Claims Management
• Insurance
• Subrogation
• Casualty