Melanie Crowsey

About Melanie Crowsey

Dynamic leader with nearly 20 years of experience driving customer education, product training, and instructional design within technology and professional services. A Certified Public Accountant (CPA) with a unique blend of accounting expertise and strategic learning product management. Proven ability to lead cross-functional teams, deliver high-impact learning solutions, and influence organizational growth. Adept at managing product lifecycles, fostering innovation, and securing business outcomes through data-driven strategies.

Experience

1. Director of Product Management Training, Help, and Support

   Thomson Reuters

   Mar 2021 — Present

   Directed the strategy for learning products, integrating in-product and out-of-product support, resulting in enhanced customer engagement and retention.• Led cross-functional teams to deliver high-quality, commercially viable learning solutions aligned with business growth strategies.• Spearheaded M&A activities, overseeing due diligence and product integration for acquisitions and successfully navigated divestitures while safeguarding company interests.• Implemented a unified product training experience across the US, Canada, and UK, retiring legacy technology and generating $200K in annual savings.• Experienced in managing fully remote teams and collaborating across multiple company divisions to drive complex projects to successful completion• Secured team promotions, demonstrating strategic leadership and employee advocacy.

Education

• Stephen F. Austin State University

  BBA, Marketing, Management

  1989 — 1992

• The University of Texas at Arlington

  Masters of Professional Accounting, Accounting

  1998 — 2001

Skills

• Microsoft Excel
• Powerpoint
• Windows
• Marketing
• Financial Reporting
• Technical Writing
• Html
• Requirements Gathering
• Project Management
• Requirements Analysis
• Video Editing
• Outlook
• Accounting
• Microsoft Office
• Leadership
• Editing
• Business Analysis
• Video Production
• Instructional Design
• E-Learning
• Process Improvement
• Budgets
• Team Management
• Analysis
• Content Development
• Visio
• Microsoft Word
• Team Leadership
• Training
• Sharepoint
• Software Documentation
• Management
• Team Building