Melbin Thomas
Strategic Customer Success @Jodo
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WORK HISTORY
Strategic Customer Success @Jodo
Bengaluru, IN
Managed a portfolio of client accounts, ensuring satisfaction, retention, and growth. Led onboarding and training for new clients to drive adoption. Monitored customer health metrics and usage data to reduce churn and improve engagement. Resolved issues in collaboration with cross-functional teams. Conducted regular check-ins and business reviews to align with client goals. Maintained CRM accuracy and supported upselling opportunities. Built strong stakeholder relationships and assisted with renewals, billing, and feedback analysis to influence product improvements.
EDUCATION
Engineering and Technological jobs
Bachelor's degree
ABOUT MELBIN THOMAS
Experienced Membership with a demonstrated history of working in the oil & energy industry. Skilled in E-Learning, Microsoft Excel, Data Collection, Microsoft PowerPoint, and Engineering. Strong community and social services professional with a Anna university chennai focused in Petroleum Engineering from Global Institute of Engineering and Technology.
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