Melany Bryan Nelson
Global Account Manager at CEVA Logistics
- Role
- Global Account Manager at CEVA Logistics
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Melany Bryan Nelson
Experienced Key Account Manager with a demonstrated history of working in the logistics and supply chain industry. Skilled in Import, Export, Pool Distribution, Ground, Air Freight, Ocean Transportation, Reverse Logistics, and Key Performance Indicators. Seasoned professional with sales, operations and project management background.
Experience
Global Account Manager
Jan 2014 — Present · Charlotte, NC, US
Build and maintain strategic relationships with key contacts within customer organizations to understand opportunities for creating value.• Facilitate cross-selling opportunities to increase revenue and leverage relationships in order to better penetrate the market.• Leverage the company\'s global reach to influence decisions on projects for customer deliveries in both domestic and international locations.• Work with customer service teams to understand and develop solutions to client business issues.• Work corroboratively with the operational staff at multiple sites to ensure customers\' needs and expectations are met.• Work with implementation teams on new projects to ensure customer expectations are communicated.• Direct the training of Customer Service Representatives to ensure premier operational service delivery and high quality customer service for handling customer shipments.• Create and present to management, reports concerning market planning and analysis, service offerings and the changing business environment.• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.• Oversee and manage the professional development and productivity of staff members to ensure proper goals, training, professional development and project requirements are met.• Personally coach, train and mentor direct reports and provide career development opportunities though training, and quality management activities.
Education
University of Cincinnati
Bachelor of Science (BS)
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