Melanie Ridler
Relationship Management Associate @Ascendant
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WORK HISTORY
Relationship Management Associate @Ascendant
Toronto, ON, CA
EDUCATION
George Brown Polytechnic
Post-Graduate, Human Resources Management and Services
University of Guelph
Bachelor of Arts - BA, Psychology
SKILLS
ABOUT MELANIE RIDLER
As a client-focused professional in FX relationship management, I specialize in supporting and strengthening client relationships through exceptional service, accurate payment processing, and responsive operational support. I work closely with businesses to ensure their international payments, FX transactions, and daily service needs are handled efficiently, securely, and with a high level of care.My background in People & Culture and corporate advisory has shaped my ability to communicate clearly, build trust quickly, and manage sensitive or time-critical situations with professionalism. I bring a calm, solutions-oriented approach to every interaction, whether resolving complex payment inquiries, troubleshooting issues, or guiding clients through our FX tools and processes.In my current role, I partner directly with clients to understand their operational needs, support their payment workflows, and provide a seamless customer experience. I monitor transaction activity, respond promptly to service requests, and collaborate with internal teams to ensure accuracy, compliance, and timely execution.Above all, I am committed to being a reliable point of contact for clients, someone they can count on for clarity, efficiency, and a positive experience every time they interact with our organization.
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