Melanie Adams

About Melanie Adams

I am a results-driven Chief of Staff and Operations Leader with experience in the tech industry, supporting organizations like Uber Eats and Spruce Technology. As a trusted strategic thought partner, I excel in execution, enabling business leaders to focus on vision, strategy, growth, and leadership. My expertise lies in optimizing leaders’ time, driving alignment across leadership teams, managing critical business initiatives, and advancing organizational goals efficiently. Known for my strong communication skills and ability to foster collaboration among cross-functional teams, I lead with a clear focus on achieving strategic objectives.SPECIALTIES: B2B & B2C | SaaS | eCommerce & Online Marketplaces Revenue & Business Operations | Program Development & Management Coaching & Mentoring | Cross-Functional Team Leadership (10+ members) Customer Relationship Management | Workflow Automation | Process ImprovementPROFICENCIES:HubSpot | Microsoft Office Suite | JIRA | Confluence | NetSuite | Zendesk | Google WorkspaceCAREER HIGHLIGHTS: Streamlined Onboarding Processes: Led a cross-functional team to address a onboarding backlog in a digital marketplace. Increased onboarding speed by 27% within one month and reduced per-launch costs by 55% by implementing a Philippines-based BPO and launching Stagebase. Quota-Relief System Development: Spearheaded a quota-relief tracking system during the pandemic in collaboration with Sales Ops, HR, and Finance teams. Delivered the solution within weeks, ensuring employee well-being and performance, with zero employee attrition due to performance or job satisfaction. Enhanced Organizational Alignment: Established quarterly business reviews for a 250-member US/CAN Sales Org, bridging communication gaps, improving goal visibility, and driving better deliverables for executive leadership. Optimized ERP Functionality: Improved NetSuite ERP implementation by collaborating across departments. Delivered enhanced visibility into revenue streams, costs, and project details for multi-million-dollar projects and 200+ contract workers.I thrive in roles that prioritize collaboration, communication, and operational excellence to achieve company objectives. I’m passionate about supporting visionary leaders by focusing on culture, strategy, and operational execution.

Experience

1. Chief of Staff to the CEO

   Rci Technologies

   Jul 2025 — Present

Education

• University of Northern Iowa

  BA, Marketing

  2006 — 2009

Skills

• Customer Experience
• Microsoft Office
• Sales
• Marketing
• Microsoft Word
• Team Leadership
• Account Management
• Budgets
• Leadership
• Teamwork
• Training
• Customer Satisfaction
• Time Management
• Customer Service
• Salesforce.com
• Powerpoint
• Microsoft Excel
• Team Building
• Management