Melanie Lew

About Melanie Lew

I currently work in real estate media, supporting both operations and business development. With a diverse background spanning retail, tech, and automotive industries, I bring a strong foundation in customer service, operational efficiency, and strategic leadership.I thrive in fast-paced environments where I can streamline systems, improve processes, and help businesses scale with intention. Whether it\'s launching new programs, refining internal workflows, or driving team development, I’m fueled by the challenge of building smarter, more effective operations.I\'m especially passionate about product strategy, wellness, people development, training, entrepreneurship, and cultivating meaningful professional connections.

Experience

1. Director of Operations and Business Development

   Hype House Media

   May 2025 — Present

   Operations- Oversee and refine company processes including booking, invoicing, project delivery, and client communication- Manage client workflow from onboarding to delivery, ensuring a premium client experience- Implement systems (Dubsado, Google Calendar, Dropbox, etc.) to maximize efficiency and scalability- Track financials, expenses, and project profitability in collaboration with leadership- Manage and support contractors, editors, and other team members to deliver projects on time and to brand standard.Business Development- Identify and pursue new opportunities for partnerships, sponsorships, and collaborations- Lead outreach to luxury agents, builders, and commercial clients to grow the service side of the business- Develop strategies for monetizing stock footage, digital products, and educational offerings- Track KPIs and sales pipeline to forecast and meet revenue goals- Represent the company in networking, events, and industry opportunities.Strategic Growth- Work directly with the Founder on vision, scaling plans, and new business verticals- Support the launch and marketing of digital courses, mentorship programs, and subscription products- Create and monitor incentive structures to align team performance with business growth.

Education

• University of Houston-Clear Lake

  Bachelor of Science (B.S.)

  2007 — 2009

• University of Houston

  Master of Education (M.Ed.)

  2010 — 2012

Skills

• Public Speaking
• Management
• Retail
• Teaching
• Time Management
• Microsoft Office
• Leadership
• Marketing
• Social Networking
• Visual Merchandising
• Social Media
• Event Planning
• Powerpoint
• Microsoft Excel
• Coaching
• Customer Service