Melanie Daniels
Account Director @ SupportLogic | Optimizing Support Teams | AI | ML | NLP | Customer Support Intelligence
- Role
- Account Director at Supportlogic
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Melanie Daniels
B2B SaaS tech sales rep with Enterprise & SMB experience - currently helping support orgs reduce escalations, manage backlog, reduce churn and improve agent efficiency using sentiment analysis.
Experience
Account Director
Aug 2023 — Present
Enterprise + SMB: New Logo, Expansion, Renewals, Account Management
Education
Penn State University
Bachelor of Arts, Advertising/Public Relations
Cornell University
Course: Women in Leadership: Using Emotional Intelligence to Drive Results
Harvard Business School Online
Certificate in Negotiation Mastery
2021 — 2021
Skills
- Consultative Selling
- Account Management
- Sales
- Customer Relationship Management (Crm)
- Advertising
- Recruiting
- Management
- Retail
- B2b
- Cold Calling
- Salesforce.com
- Lead Generation
- Direct Sales
- Consumer Products
- Solution Selling
- Email Marketing
- Business Development
- Software as a Service (Saas)
- New Business Development
- Marketing
- Marketing Strategy
- Social Networking
- Selling
- Social Media Marketing
- Saas
- Marketing Communications
- Sales Management
- Sales Operations
- Crm
- Customer Service
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