Melanie Matt-Hodges

About Melanie Matt-Hodges

My professional mission: Helping talent and organizations connect.\"My primary…

Experience

1. Sr Recruiter

   ManpowerGroup

   Aug 2020 — Present · Sacramento, CA, US

   Service Delivery System:Obtain detailed assignment information from customers and utilize it to provide effective customer service.Interview and Test applicants using the Predictable Performance System to evaluate their qualifications for assignments.Administer the training of temporary employees to upgrade their skills for assignments.Fill customer work orders with qualified temporaries.Monitor temporary employee attendance and performance using the phone and Quality Performance Program.Troubleshoot to resolve the problems or complaints of customers and temporaries.Coach and Counsel temporaries to ensure quality performance and job satisfaction.Implement company award programs to recognize the good performance of temporaries. Business Development:Conduct outside service calls to ensure quality customer service and expand business.Conduct outside service calls to reactivate inactive customer accounts.Make key skill telephone sales calls to acquire new business.Present Manpower\'s Automated Office Skillware, Ultradex, and Skill Measurement programs to customers in order to secure or maintain their business.Present Manpower\'s HR consulting services to appropriate customers in order to secure or maintain their business.Recruit temporary employees to form a pool of applicants for high demand skill areas. Administrative Support:Answer telephone to provide desired information for customers and temporaries.Maintain customer and temporary employee records to ensure completeness and accuracy.Check the credit ratings of customers.Complete the SA16 record to log the week\'s sales/service activities. Delivering high quality service to customers and temporaries by matching skills of temporaries to customer needs developing and retaining business by providing outstanding customer service and performing a variety of administrative tasks that support the overall mission of quality performance and service.

Skills

• Sdlc
• Benefits Negotiation
• Interviewing
• Talent Acquisition
• Behavioral Interviewing
• HR Policies
• Interviews
• New Hire Orientations
• Corporate Recruiting
• College Recruiting
• Client Development
• Employee Relations
• Employee Benefits
• Cold Calling
• Workers Compensation
• Executive Search
• Industrial Sector
• Orientation
• Employee Hiring
• Training
• Temporary Staffing
• Payroll
• Management
• Technical Recruiting
• Job Descriptions
• Onboarding
• Background Checks
• Staffing Industry
• Unemployment Claims
• Full-Cycle Recruiting
• Screening
• Hiring
• Job Fairs
• Eeoc
• Recruitment/Retention
• Staffing Services
• Human Resources
• Recruiting
• Internet Recruiting
• Resume Writing