Melanie Freeman
Director, Compliance (Optum) at UnitedHealth Group
- Role
- Director, Compliance (Optumrx) at UnitedHealth Group
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Melanie Freeman
Results oriented healthcare compliance leader with experience in pharmacy and the PBM industry.
Experience
Director, Compliance (Optumrx)
Mar 2020 — Present · Houston, TX, US
Responsible for compliance support and oversight of PBM Health Plan clients, including identifying, tracking and anticipating risk items.• Lead and manage compliance staff with support and oversight of PBM specific identified compliance issues• Develop high volume of written corrective action plans to address root causes of compliance concerns or regulatory agency disclosures in partnership with business functional areas• Provide oversight to ensure issue resolution occurs. Including validation activities• Provide client services to functional stakeholders as related to compliance matters• Established successful partnerships with external client compliance counterparts to further support client relations• Conducting general compliance training with business operational depts• Developed strong collaboration with senior business leaders and stakeholders• Developed enhanced departmental corrective action form• Collaboration on creation of global corrective action process• Facilitated new employee buddy onboarding program within OptumRx compliance dept.
Education
Mitchell Hamline School of Law
Healthcare Compliance Certification Program
2014 — 2015
UC Irvine
Bachelor of Arts (B.A.), Criminology, Law, and Society
Skills
- Contract Negotiation
- Policy
- Increase Productivity
- Negotiation
- Team Leadership
- Purchasing
- Process Improvement
- Corrective and Preventive Action (Capa)
- Privacy Compliance
- Operational Efficiency
- Employee Management
- Criminal Records
- Business Process Improvement
- Analysis
- Pharmacy Benefit Management
- Investigation
- Customer Service
- Training
- Customer Satisfaction
- Vendor Contracts
- Operations Management
- Healthcare Compliance
- Cross-Functional Team Leadership
- Regulatory Compliance
- Salesforce.com
- Account Management
- Change Management
- Project Management
- Strategic Planning
- Criminal Investigations
- Medicare Part D
- Saas
- Vendor Management
- Data Privacy
- Team Building
- Background Checks
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