Melanie Dowling
Sr. VP, Service Design @ Citi
- Role
- Sr VP, Service Design - Banking, International & Client Experience at Citi
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Melanie Dowling
Design and strategy leader with 20+ years of experience shaping digital products across the world’s largest banks. I’ve led multidisciplinary teams of UX designers, service designers, researchers, and strategists to deliver user-centered solutions for both consumer and institutional clients.My efforts have primarily focused on translating complex financial systems into intuitive digital experiences while leveraging emerging AI tools to accelerate research, uncover insights, and solve complex business problems. By combining human-centered design with AI-enabled workflows, I help teams move faster from insight to solution while maintaining a strong focus on usability, accessibility, and customer trust.I’m passionate about simplifying complexity through thoughtful information architecture, clear user flows, and collaborative design practices that drive meaningful outcomes for users and the business. I’m also an active member of the Hispanic IT Executive Council (HITEC), a global leadership organization dedicated to advancing Hispanic technology executives and developing the next generation of leaders.
Experience
Sr VP, Service Design - Banking, International & Client Experience
Jan 2024 — Present
Education
California State University, Northridge
Art - Graphic Design
Skills
- Strategy
- E-Commerce
- Business Requirements
- Visio
- User Interface Design
- Css
- Projects
- Wire Framing
- Project Management
- User Experience Design
- Ms Project
- Information Architecture
- Agile Project Management
- Software Project Management
- Analysis
- Usability Testing
- Scrum
- Web Project Management
- Quality Assurance
- Information Design
- Web Design
- Web Analytics
- Web Applications
- Usability Engineering
- Mobile Applications
- Task Analysis
- Business Process
- Content Management
- Requirements Analysis
- Software Documentation
- Sdlc
- Team Leadership
- Cms
- Front-End
- Requirements Gathering
- User Scenarios
- Agile Methodologies
- Web Development
- Javascript
- Usability
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