Melanie Devirieux
Area Vice President Customer Excellence Group (Ceg) for Canada & Costa Rica Delivery Hub Leader @ServiceNow
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WORK HISTORY
Area Vice President Customer Excellence Group (Ceg) for Canada & Costa Rica Delivery Hub Leader @ServiceNow
Montreal, QC, CA
Leading the Customer Excellence Group for Canada, aligning Customer Success, Expert Services, Services Sales, License renewals, and transformational resources to drive strategic value for our customers. By combining innovative offers with market-leading ServiceNow solutions, we help organizations accelerate adoption, maximize outcomes, and realize lasting business impact.
EDUCATION
The London School of Economics and Political Science (LSE)
MSc Public Policy and Administration, Public Management Stream, Specialization in Public Budgeting and Financial Management
Harvard Business School Online
Certificate, Strategy
McGill University
Bachelor of Arts (B.A.), Honours Political Science, Minor History, Minor Spanish Literature
SKILLS
ABOUT MELANIE DEVIRIEUX
At the helm of ServiceNow\'s Customer Success division for Canada and LATAM, my focus has been on propelling customer engagement and ensuring their triumph with our platform. With the establishment of a nearshore hub in Costa Rica, our team has successfully operationalized a key growth lever, delivering exceptional service in four languages.Collaboration stands at the core of our operations, where our collective efforts have fostered a culture of innovation and mentorship. Our multilingual capabilities have not only strengthened client relationships but have also been crucial in executing strategic initiatives, positioning ServiceNow as a leader in digital transformation for a diverse customer base.
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