Melanie Baker
IT Professional with a background in technical implementation, project management, and customer success, adept at leading cross-functional teams to deliver effective solutions.
- Role
- Technical Implementation Manager at Inspirit
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Melanie Baker
Highly accomplished professional with expertise in technical leadership, process improvement, and strategic implementation within large-scale enterprise environments. Proven success owning the end-to-end implementation lifecycle for complex projects, serving as the primary delivery point of contact for key client stakeholders. Proficient in leading cross-functional teams to execute large-scale data migrations and system integrations, and adept at managing competing priorities while delivering high-quality solutions
Experience
Technical Implementation Manager
Apr 2024 — Present · Atlanta, GA, US
Organized and managed implementations, serving as the primary point of contact for stakeholders, from kickoff through go-live.• Served as the primary point of contact for all project stakeholders, managing milestones, removing blockers, and ensuring on-time delivery using Agile methodologies.• Collaborated with implementation specialists and product managers to ensure project success.• Communicated effectively between clients and the project team, analyzing and interpreting clients’ challenges and objectives to translate needs into clear technical requirements for engineering teams.• Managed third-party vendors to ensure successful project delivery. The projects involved the implementation of third-party content providers configured for use on various hardware devices, with my role focused on software application implementation.• Improved implementation processes to increase the speed, predictability, and quality of stakeholder onboarding.• Created detailed workflows and processes for SaaS application implementation, including automation and API integration.
Education
Hampton University
Bachelor of Science, Computer Science
1998 — 2001
University of North Carolina at Charlotte
Graduate Certificate, Instructional Systems Technology and Educational Leadership
2013 — 2015
Purdue University
Master of Arts - MA, Education
2007 — 2009
Skills
- Volunteer Management
- Community Organizing
- Program Development
- Resource Development
- Nonprofits
- Non-Profits
- Event Planning
- Community Outreach
- Organizational Development
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