Melanie Verdejo
Operations Manager Head of Agent Care @Keller Williams Uk Estate Agents
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WORK HISTORY
Operations Manager Head of Agent Care @Keller Williams Uk Estate Agents
Chelmsford, GB
We Listen, We Deliver, We Coach, We Innovate.Are you an frustrated Estate Agent tired of working within the cut throat, micro managed high street culture, knowing you could do things much better?Are you dreaming of a career in real estate, but don\'t have any experience? Are you a graduate who desires a career in real estate unsure of how to get your career off the ground?Are you a Mortgage Broker who would like you expand your service offering by cross-selling through an additional estate agent funnel too?Are you looking to change careers, work part time, have a better work/life balance, reboot your career after taking time out and are interested in a career in real estate?You\'re in the right place.Keller Williams is a recognisable and trusted brand, who are: The No. 1 Real Estate company in the world The No.1 Training company globally with;A global network of associates40 year track recordMore than 1100 offices worldwidePresence in 58 Completions a dayThe world\'s no.1 training company - we provide unparalleled;•Training •Resources •Investment •Mentoring •Supportto ensure you and your business are a success!Keller Williams now have a 6 years’ operating track-record in the UK and are changing the face of real estate in this space
EDUCATION
Tabor high school
O levels
SKILLS
ABOUT MELANIE VERDEJO
My strengths lie in systemising functionality and providing workplace solutions to enhance productivity and revenue.Extensive experience in:• HR – sourcing, training & retaining talent• Accounts, budget control, payment collections & forecasting• Office, facilities & event management20 years’ experience in positions where I am the first point of contact in setting up, onboarding, training and ongoing support of Agents across businesses. Managing the day-to-day support of every member of the team and playing a pivotal role in implementation of the 360 back-office functions throughout organisation.I currently manage a team of support agents with responsibility to provide back-office provision and training to the leadership team and all Agents across the organisation. Liaising with, and management of cross function counterparts and third-party supplier relationships.Design, creation & implementing of systems across business including:• Building database workflows to nurture and maintain customer service and communication with clients.• Hiring, training and managing support staff/team• Creation and implementation of training calendar• Creation and management of automated helpdesk• Onboarding processknowledgable/trained in: • Anti-money laundering• Compliance• Sales progression• Building and nurturing a database• Business strategies and goal setting• Diary blocking and time managementManagement of:• Back-office support functions• Office function, facilities & purchasing• Social events• Training events• Tech support• Software systems• Invoicing• Financial reports & reconciliation• Invoicing & paymentsStaff appraisals
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