Melanie Sypolt

Strategic Partner Executive, Sr @Epicor

Manage and grow Epicor Service CRM preferred partnership program by researching, negotiating, and fulfilling agreements with top tier partners * Help automotive repair shop owners and operators grow their business and achieve success by using their database to market to their customers via texting, emailing, and postcards.*Demonstrate CRM tool to partnership employees at all levels, automotive repair shop owners and staff, and prospective partners.*Train partners on new product features and benefits.*Communicate monthly and YTD ROI to partners.*Act as point of contact for trade shows. Duties include coordinating with internal team on show requirements and needs. Provided demos to potential users in trade show booth. Track show leads in Salesforce.*Work with product management and product development on CRM tool upgrades.*Collaborate with marketing department on customer testimonials, social media posts, and press releases.*Coordinate on product training videos with internal learning department.