Melanie Swain
Senior Program Manager, Fraud Learning & Delivery @SoFi
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WORK HISTORY
Senior Program Manager, Fraud Learning & Delivery @SoFi
As Senior Program Manager of Fraud Learning & Delivery at SoFi, I lead the strategic design, implementation, and continuous improvement of enterprise-wide learning programs aimed at combating fraud and enhancing operational excellence. I collaborate cross-functionally to empower teams with the knowledge, tools, and mindset needed to detect, prevent, and respond to fraud across all touchpoints of our member experience.Key Responsibilities:Lead the end-to-end development of fraud learning initiatives—from needs assessment and content creation to delivery, evaluation, and iteration.Design scalable and adaptive learning frameworks tailored to SoFi’s fraud risk strategy, ensuring alignment with business goals and regulatory compliance.Partner with Risk, Compliance, Operations, and Technology teams to embed fraud education into core onboarding, upskilling, and leadership development pathways.Oversee delivery of high-impact learning experiences using a variety of modalities (live training, eLearning, simulations, microlearning).Utilize data-driven insights to measure effectiveness, learner engagement, and operational impact, driving continuous improvement.Provide thought leadership in fraud prevention training trends and contribute to a culture of security awareness and innovation.
EDUCATION
Florida Agricultural and Mechanical University
Bachelor of Education - BEd
University of Florida
Master of Education - MEd
ABOUT MELANIE SWAIN
Strategic and impact-focused program manager with deep expertise in technology, cybersecurity, and education. Experienced in leading cross-functional teams of instructional designers and analysts to deliver scalable learning programs, SOPs, and job aids that strengthen fraud prevention and enhance operational performance. Skilled in translating complex technical concepts into accessible, actionable content that empowers frontline teams and drives measurable results. Recognized STEM educator and award-winning leader committed to equity-centered learning, team collaboration, and building solutions that make a lasting impact.
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