Melanie Schuchard

About Melanie Schuchard

Highly motivated Business and Client Success Strategist with 10+ years of experience…

Experience

1. Client Success Manager

   Gartner

   Oct 2024 — Present · Dallas-Fort Worth, TX, US

   Develop and manage relationships with high-tech supply chainenterprise customers ranging from senior C-levels to more juniorclient professions across various business functions, by being astrategic partner and ensuring they are successful in theutilization of their Gartner subscription, resulting in customersatisfaction, retention, and growth• Identify company business objectives and initiatives• Introduce Gartner services and capabilities to clients andcommunicate value to decision makers• Provided research resources to aid supply planning, sustainability,traceability quality, procurement and logistics leaders• Guided clients through the decision-making process of adoptingnew technology solutions that address the required capabilityneeds• Facilitate client calls, understand client priorities, andrecommend a program of action that drives high value and returnon investment on their Gartner membership• Guide clients by supporting in their complex projects.• Manage or collaborate on client escalations• Collaborate with internal Gartner partners to overcome obstaclesand maximize the value Gartner delivers to clients• Conduct regular reviews of client book of business looking intoperformance and key client engagement metrics

Education

• Lynn University

  Bachelor's Degree, Communication - Advertising & Public Relations

  2004 — 2007