Melanie Millaway

Experience

1. Sr Director, Asset Protection Investigations & Security

   PetSmart

   Jan 2026 — Present · Overland Park, KS, US

   Lead, develop, and oversee leaders of various investigations and security teams, ensuring the safeguarding of company assets from theft, fraud, and threats. Spearhead strategies to mitigate fraud on PetSmart’s eCommerce platform and create comprehensive intelligence strategies to address theft and fraud. Developed an Omni-Channel Loss Reduction Strategy & 5-Year Long-Range Plan to reduce loss by $40M. Recent achievements include significantly reducing inventory total loss, achieving $8.1M favorable to plan and $12.2M favorable to LY, and improving front-end loss controls by 18 bps and $20M YOY. Successfully avoided $25M in eCommerce fraud, with chargebacks favorable to plan, achieving an industry-best rate of.22.Developed a stratified asset protection solution framework, utilizing data-driven methodologies to optimize security solutions placement. Additionally, tested armed security and off-duty law enforcement, reducing shrink by 80% at select stores.Oversee $28M in security expenses, implementing savings initiatives that yield annual savings. Financial loss impact projects include leading compliance initiatives, implementing new reporting platforms, testing counterfeit detectors, and creating an Emergency Operations Center framework to manage high-risk incidents.Constructed an investigative framework to ensure compliance with laws and company policies, enhancing investigations efficiency. Build partnerships with HR, Legal, Digital, and other leaders to help mitigate financial risk and ensure swift incident remediation. Collaborate with vendors across various industries, hire, train, and supervise leaders of investigations and fraud protection, and communicate findings and updates with relevant business partners including SLT and ELT leadership.

Education

• St. Mary's University

  Bachelor of Arts