Melanie Magee
Senior Support Specialist- Head of Escalations @Chairish
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WORK HISTORY
Senior Support Specialist- Head of Escalations @Chairish
US
Reduced escalations by 28% YoY by implementing proactive mediation strategies and systemic improvements.•Serve as the primary contact for executive complaints and public reviews Trustpilot), crafting responses that balance brand protection with exceptional customer care.•Partner with leadership, legal, and fraud teams on sensitive cases to ensure compliance, consistency, and risk mitigation.•Manage and moderate seller reviews and in-platform messaging to uphold communication standards and platform trust.•Coach and mentor support reps and team leads, providing actionable feedback to drive efficiency and accountability.•Handle real-time escalations from executives, account managers, and social media, ensuring rapid response to protect brand reputation.
EDUCATION
Bay Path University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
ABOUT MELANIE MAGEE
Experienced manager with a demonstrated history of working in the Customer Service industry. Skilled at Google Suites, Microsoft Office 365, Salesforce, Customer Service, and Public Speaking. Seeking a position within an organization that promotes collaboration skills and proficiency in communication. Strong professional with a Bachelor of Business Administration (B.B.A.) focused in Business Administration and Management, from Bay Path University.
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