Melanie Koster

Experience

1. Learning Solutions Manager

   Sound Physicians

   Mar 2022 — Present · Tacoma, WA, US

   Design, develop, and launch learning experiences for clinical and business colleagues, including e-learning experiences, videos, job aids, and in-person learning events.Use iterative processes and apply learning theories to design the best learning experiences for the content and audience.Co-facilitate new colleague orientation on monthly/bi-monthly basis.Responsible for design, testing, assignment, and reporting for our company Talent Assessments. Assist with planning and completing tasks prior to launch.Create, assist with assignments, and report on results of company-wide colleague experience survey.Audit and manage course catalog and learning assignments, updating and assigning as necessary, keeping track of content and adding/removing content as needed.Troubleshoot and support colleagues with Sound Institute (Cornerstone) LMS access, including assisting those with access issues, password resets, assigning courses, and responding to Help Desk tickets involving our LMS.Lead intake meetings to meet with stakeholders and learn about their training requests.Create project plans and timelines for learning projects to share with stakeholders and outline how a project should flow.Create, edit, and enhance video content, including presentations and animations, for stakeholders.Support and plan learning and leadership events for stakeholders.Use software such as Camtasia, Articulate Rise, Canva, Adobe Creative Suite, and Vyond.Assist on projects with Recruiting & People Development Team as needed, including Talent Partners.

Education

• Argosy University

  Master of Science - MS

  2017 — 2018

• Penn State University

  Bachelor of Arts - BA

  2010 — 2015