Mel Hering

About Mel Hering

I am a dynamic and visionary leader with over 20 years of experience in leading insurance operations and sales enablement teams towards success. My expertise lies in crafting and executing strategic programs and projects, leveraging my extensive background in Learning & Development, change management, customer/partner experience, and performance management. I am dedicated to driving organizational success by fostering collaboration across all levels, from frontline employees to C-suite executives. My self-motivation and adaptability enable me to thrive in challenging environments, meeting the evolving needs of key stakeholders with precision and excellence.Career Highlights• Spearheaded large-scale, multi-year strategic initiatives, encompassing numerous work streams and cross-organizational roadmaps.• Prioritized customer and employee satisfaction while continuously innovating, pursuing excellence, and optimizing costs.• Demonstrated exceptional matrix operational experience and influence, working with diverse business units to cultivate thought leadership, drive consensus, and implement solutions that propel business growth and project execution.• Proven track record as a transformative leader with above-average employee survey results, committed to employee development and engagement. Implemented a highly effective Rhythm of Business (ROB) model that anticipates and navigates change and ambiguity.• Expertise in continuous improvement, design thinking, and management/digital transformations, driving organizational excellence and innovation.Key Skills• Strategic Vision & Leadership• Excellent Communicator & Collaborator• Team Management• Insurance Management• Operations Management• Performance Management• Project Management• Employee Advocacy• Insurtech & Alternative Distribution• Vendor Management• Procurement & Contracts• Salesforce• Agile Methodologies• Direct & Digital Marketing

Experience

1. Head of Enablement, Independent Agent Distribution

   Liberty Mutual Insurance

   May 2025 — Present

Education

• Washington State Licensed P&C Agent

  FLMI Associate, Customer Service

• Bellevue College

  Design Thinking Program

• University of Colorado Boulder

  Bachelor's degree, Psychology

Skills

• Business Process
• Pricing
• Leadership
• Professional Liability
• Claims Management
• Management
• Insurance
• Program Management
• Commercial Insurance
• Training
• General Insurance
• Workers Compensation
• Liability
• Commercial Lines
• Process Improvement
• Business Process Improvement
• Underwriting
• Brokers
• Casualty
• Sales
• Project Management
• Cross-Functional Team Leadership
• Customer Retention
• Customer Service
• Homeowners
• Excess
• Start-Ups
• Property & Casualty Insurance
• Operations Management
• Call Centers
• Negotiation
• Casualty Insurance
• Risk Management
• Analysis
• Change Management
• Claim
• Budgets