Melanie Hamilton
Lead Technical Business Services Consultant AVP at Wells Fargo
- Role
- Lead Business Service Consultant at Wells Fargo
- Location
- Chandler, AZ, US
- LinkedIn followers
- 500 followers
About Melanie Hamilton
Project Management with event planning. Completed Project Management Graduate…
Experience
Lead Business Service Consultant
Oct 2018 — Present
Drives innovation with Safety & Soundness team to coordinate remediation, improve resiliency, stability, and availability within critical applications of all PSG (Product support Group)Lead audits as it relates to vulnerabilities in all of digitalSuccessfully closed out Control Procedures for both patching and infrastructure processesWork with & lead a cross-functional team that manages various projects of vulnerability remediation, technology change inventory, PCF, EOL, Emergency and HR Rated Events, Middleware Patching, & Product Application Patching & configPrioritize Platform information & security & cyber risk initiativesCollaborative efforts with Engineers to identify & drive process improvement efforts, automate processesEngage & communicate with stakeholders in weekly meetings, online workflow tools, & direct contacts with the necessary functional areaDaily Stand-up calls for oversight & management of team activitiesPositive relationship with Product Owners to ensure successful collaboration with analysts information technology personnelLead effort on updating documents around process improvements & enhancementsCreated & maintain playbooks to outline all processes within vulnerability management space, best practices, & checklistsPlaybooks to interpret & develop policies and procedures, outline compliance & risk management requirementsCreated team matrix for process improvement efforts for infrastructure vulnerabilities & middleware patching to break work into actionable sizeCreating timelines to ensure all patches & remediation efforts are completed on time using JiraWork with vulnerability operations to create transparency, priority of risk, & remediation efforts for teamsSystem experience: JIRA, ServiceNow, PowerBI SharePoint, Tableau, iTracker, & ConfluenceManage talent of mid to highly experienced consultants & partner with lead engineersAssist in hiring & interviewingDelegate resourcingReview & approve timecardsCoach & mentor team
Skills
- Career Development
- Hiring
- Staff Development
- Analysis
- Certified Scrum Master
- Conflict Resolution
- Training
- Career Counseling
- Leadership
- Higher Education
- Project Management
- Customer Service
- Program Management
- Cross-Functional Team Leadership
- Admissions
- Coaching
- Time Management
- Project Planning
- Leadership Development
- Lean Six Sigma
- Mba
- Microsoft Office
- Organizational Development
- Resume Writing
- Management
- Six Sigma
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