Melanie Gomez
Customer Experience Manager | Retail Operations | MBA NYU Stern School of Business
- Role
- Brand Ambassador at Cartier
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Melanie Gomez
I am a dedicated and dynamic professional with a proven track record in enhancing…
Experience
Brand Ambassador
Oct 2024 — Present · US
Provide exceptional customer service by handling inbound calls and responding to customer inquiries via Email, ensuring satisfaction and building lasting relationships.• Process merchandise orders initiated by phone, demonstrating strong selling and negotiating skills to close sales effectively.• Utilize proficiency in Microsoft Teams, SAP, Salesforce, Mercury, and Outlook to streamline processes and enhance customer experience.
Education
NYU Global
Bachelor of Arts (B.A.)
2010 — 2010
New York University
Bachelor's degree
2008 — 2012
NYU Stern School of Business
Master of Business Administration - MBA
2021 — 2024
Skills
- Luxury Goods
- Visual Merchandising
- Cashiering
- Fashion
- Spanish-Speaking
- Apparel
- Store Management
- Footwear
- Beginner Italian
- Management
- Office Administration
- Pos
- Driving Results
- Inventory Control
- Store Operations
- Microsoft Word
- Customer Service
- Merchandising
- Retail
- Powerpoint
- Shoes
- New Store Openings
- Window Displays
- Sportswear
- Retail Sales
- Styling
- Teamwork
- Loss Prevention
- Microsoft Office
- Sales
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