Melanie Claudette Borrego Alamilla
Convention Services Manager @Auberge Collection
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WORK HISTORY
Convention Services Manager @Auberge Collection
Calistoga, CA, US
Developing timelines, BEOs, floor plans and Billing that streamline the clientexperience.Responsible for managing all facets of corporate, weddings and social events.Act as a liaison between the customer and operations departments of the hotel toensure a successful event for the clients and all of the client’s needs are met andcommunicated accurately and efficiently to all departments of the hotel.Assist in contacting clients and timely collection of all deposits for catering events.Keep track of deposits received and past due for timely collection of deposits.Partner with Banquets and Accounting to develop accurate master bills and ensurebills are sent out after group departure.Develop, input and distribute resume data for each corporate, social event & weddinggroup.Provide accounting administrative support for events by maintaining spreadsheets,entering spa and F&B minimums or any other necessary support to create a smoothaccounting process for all social & wedding groups.Assist Banquet Managers with running functions on property.Greet all clients as they arrive at the hotel to ensure that they have all required items.Resolve guest complaints, ensuring guest satisfaction.
EDUCATION
Universidad Autonoma de Tamaulipas
Bachelor's degree
Instituto Anglo Mexicano
High School
ABOUT MELANIE CLAUDETTE BORREGO ALAMILLA
Experienced professional with a demonstrated history of working in the hospitality industry. Skilled in Customer Service, Food & Beverage, Hospitality Industry and Management. Strong operations professional with a Bachelor\'s degree focused in Hospitality Management and Tourism from Universidad Autónoma de Tamaulipas.
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