Melanie Birkenhead
Capgemini
Worcester, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Present
@Capgemini
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EDUCATION
1990 — 1993
Lancaster University
BA (Hons) Applied Social Sciences and Information Technology
SKILLS
Solution ArchitectureService-Level Agreements (Sla)Program ManagementIT OperationsBusiness TransformationGovernanceService ManagementIncident ManagementOffshoringRisk ManagementIT TransformationOutsourcingIT Service ManagementProject Portfolio ManagementBusiness ProcessIT OutsourcingCrmItilIT StrategyResource ManagementSlaIT ManagementPmpManagementSecurity ClearanceService ImprovementTransition ManagementCustomer Relationship Management (Crm)Service DeliveryProject DeliveryGlobal Delivery
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