Melanie Baker-Frith

Public Sector Account Manager @Coolspirit

Chesterfield, GB

Public Sector Expertise: Cultivated a deep understanding of the unique needs and challenges faced by public sector organisations, consistently exceeding expectations for over accounts.• High-Value IT Solutions: Secured and managed high-value contracts, adhering to strict public sector procurement frameworks and ensuring compliant routes to market. Successfully navigated complex sales cycles, crafting and presenting high-value quotes for solutions across diverse IT areas.• Renewal & New Business Growth: Championed both account retention and new business development, resulting in successful contract renewals and the acquisition of valuable new clients.• Tender Response & Stakeholder Management: Led the creation of compelling tender responses and delivered impactful presentations to high-level stakeholders within public sector organisations.• Strategic Budget Management: Partnered with clients to optimise their IT budgets, identifying cost-saving opportunities and maximising the value of their solutions.• Project Delivery & Client Satisfaction: Collaborated closely with internal Project Management teams to ensure flawless project execution and consistently exceed client expectations.• Executive Reporting & Strategic Alignment: Reported directly to the CEO on the health of the opportunity pipeline and conducted in-depth reviews of won and lost deals to identify valuable learning opportunities.• Mentorship & Knowledge Sharing: Contributed to the growth and development of junior colleagues by providing guidance and sharing expertise in public sector sales best practices.• Trusted Advisor: Functioned as a trusted advisor to a large and diverse client base, exceeding their needs through in-depth consultations and a deep understanding of their specific challenges.• Sales Director Collaboration: Collaborated strategically with the Sales Director to maximise opportunities within the public sector customer base, developing winning sales strategies.