Melanie Alexander
Auto Medical Subrogation Claims Specialist @State Farm
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WORK HISTORY
Auto Medical Subrogation Claims Specialist @State Farm
Negotiate disputes with insurance carriers and attorneys. Lead a team of two associates, averaging $800K in monthly subrogation recoveries through coaching and real-time feedback. • Managed customer inquiries and resolved complaints, demonstrating strong leadership and problem-solving skills. Manage subrogation claims and negotiate settlements to optimize financial recovery.• Temporarily reassigned to fire claims department for 3-6 months to provide support during catastrophic events, demonstrating flexibility and cross-functional capabilities.
EDUCATION
Dillard University
Bachelor of Arts - BA
ABOUT MELANIE ALEXANDER
Highly experienced insurance professional with over 20 years of expertise in Property and Casualty Claims, specializing in auto subrogation, fire claims, risk assessment, inter-company arbitration, and crisis management. Skilled in diagnosing complex claim scenarios, negotiating resolutions, and ensuring compliance with regulatory standards. Proven ability to resolve claims within 30 days while maintaining exceptional customer satisfaction. Recognized for improving operational efficiency, reducing claim inventory by 75%, and uncovering fraud schemes.Achievements:• Negotiated $800K+ in monthly subrogation recoveries.• Led teams to exceed service-level goals, achieving 100% compliance with 30-day claim resolution targets.• Reduced claims inventory by 75% through strategic file closure initiatives.• Uncovered a multi-party fraud ring during routine claim investigation.• Feel free to connect and explore opportunities in the insurance industry!Key Skills:• Claims Resolution• Subrogation & Arbitration• Risk Assessment• Compliance• Fraud Detection• Team Leadership• Conflict Resolution• Xactimate• LexisNexis• Arbitration Forums• Xactware
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