Mel Smith
Accomplished and proven delivery leader with extensive experience in delivering complex enterprise technology projects, fostering client relationships, and driving team success in AI, analytics, and tech domains.
- Role
- Engagement Manager at Stoneridge Software
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Mel Smith
Enterprise software delivery leader with 25+ years of experience building and scaling…
Experience
Engagement Manager
Oct 2023 — Present
Spearheaded end-to-end SaaS ERP delivery of Microsoft Dynamics Business Central solutions for diverse clients using Agile methodology, ensuring seamless delivery aligned with client needs and operational goals, ensuring seamless execution aligned with business goals and client expectations.• Cultivate and maintain strategic relationships with C-suite executives, driving alignment between business objectives and technology solutions.• Led roadmaps to design and implementation of engagement models, stabilizing customer relationships and driving team success through clear vision and strategic alignment.• Served as the primary escalation point, swiftly resolving critical issues and implementing proactive strategies to enhance customer satisfaction and operational efficiency.• Partnered closely with sales teams to define project scopes and craft customized Statements of Work (SOW), leveraging expertise to support successful pre-sales efforts.• Directed project delivery with work plan management delegated through Azure DevOps, ensuring visibility and accountability across cross-functional teams.• Facilitated knowledge transfer from sales to delivery teams, establishing streamlined processes to enhance implementation quality and efficiency.• Coached and mentored project teams, providing technical and strategic guidance to elevate performance and foster professional growth.• Cultivated lasting client relationships through exceptional service, identifying new opportunities for account growth and ensuring delivery excellence across the portfolio.
Education
W. P. Carey School of Business – Arizona State University
Bachelor's degree
Arizona State University - W. P. Carey School of Business
Bachelor of Business Administration - BBA
Grand Canyon University
Master of Business Administration - MBA - Graduated with Honors and Top of Class
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