Mel N.
Department Assistant, Human Services @Town of Lexington
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WORK HISTORY
Department Assistant, Human Services @Town of Lexington
Lexington, MA, US
Gather user feedback and identify trends and opportunities for improvement of Town services, implementing process improvements, creating reference materials, and coordinating with staff - Provide tech support for 200+ attendees of Virtual Annual Town Meetings, who represent a wide range of ages, technical abilities, and use varied access platforms (Windows, macOS, mobile phone, tablet, local access TV)- Maintain and update technical documentation, client-facing websites, and social media assets- Coordinate and train volunteers of all ages and abilities to assist with clerical duties at the Community Center- Provide training and support for users with low tech literacy, emphasizing skill-appropriate instruction- Complete comprehensive review of bike infrastructure, education, and policies, synthesizing data to apply for Bike Friendly Community certification, coordinating efforts of Town staff, schools, businesses, and community groups- All responsibilities of Municipal Assistant
EDUCATION
Delaware Valley University
Business Administration and Management, General
Normandale Community College
Sociology
ABOUT MEL N.
Process Management and Support professional currently improving lives in the Town of Lexington
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