Mekhla Mukherjee

About Mekhla Mukherjee

Highly skilled and results-driven professional with over 13 years of experience in community and social media marketing. I have a proven track record of developing and implementing comprehensive marketing strategies that drive brand awareness, engagement, and customer acquisition. My expertise lies in managing and growing online communities, leveraging social media platforms, and creating compelling content to engage target audiences. I possess strong analytical skills to measure and optimize campaign performance, alongside excellent communication and leadership abilities to collaborate effectively with cross-functional teams. I am adept at staying current with industry trends and emerging technologies to maintain a competitive edge.

Experience

1. Community Manager

   Gensxty Tribe

   Jun 2024 — Present · Mumbai, IN

   Engage the online and offline community coordinating with the on-ground teams to ensure our customers have a satisfying experienceAssist the new users in understanding and navigating the app for a seamless experienceBuild and maintain strong relationships with our customers, understanding their needs, preferences and challengesWork closely with the marketing, content and technology teams to communicate user feedback and follow up for closure on solution implementationAct as the customer facing person, providing resolution to customer queriesSupport and coordinate with team members to develop user-centric resources such as FAQs, tutorials and webinarsDiagnose, troubleshoot and resolve user issues in a timely and emphatic manner in close coordination with internal resourcesTrack and analyse user engagement, satisfaction scores and issue resolution times and recommend strategies for improvement

Education

• Ramaiah Institute Of Technology

  Bachelor of Technology - BTech, Electrical and Electronics Engineering