Shashi Kumar Mekala
Incident manager @ericsson || Domain seller (freelance), || Engineer at ericsson || Financial Assistant || Stock analyat (freelance).
- Role
- Incident Manager at Ericsson
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Shashi Kumar Mekala
As a Major Incident Manager with 2+ years of experience at Ericsson India, I specialize in managing and resolving high-severity (P1/P2) incidents across large-scale IT environments. My work focuses on service continuity, ITIL-aligned process execution, stakeholder communication, and continuous improvement.I’m passionate about restoring services quickly and effectively while maintaining transparent communication with senior leadership, customers, and technical teams. Over time, I’ve built a strong foundation in ServiceNow, Root Cause Analysis (RCA), Problem Management, and SLA governance, ensuring that every incident leads to a measurable improvement. Achievements & Highlights:3× Best Employee Award at Ericsson for excellence in Major Incident handlingCustomer Excellence Award from MBNL for superior service quality and rapid issue resolutionExperience leading bridge calls, driving RCA sessions, and mentoring peers in ITIL practices Core Skills:Major Incident Management | ITIL 4 Practices | ServiceNow | Problem & Change Management | RCA | SLA & KPI Management | Stakeholder Communication | Process Improvement | 24×7 Support Environment Career Interests:Major Incident Manager | Service Delivery / Operations Manager | ITIL Process Analyst | ServiceNow Incident SpecialistI’m always open to connecting with professionals in the IT Service Management and Operations community. Let’s collaborate, share insights, or explore opportunities to build stronger, more resilient service environments. 🤝
Experience
Incident Manager
Sep 2024 — Present · Bengaluru, IN
Education
Sri Indu College Of Engineering & Technology
Bachelor of Technology - BTech, Electrical and Electronics Engineering
Chaitanya high school
10
TRR College of Engineering Technolog
High School Diploma, Electrical and Electronics Engineering
2017 — 2020
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