Jamil Ahmed
at Bazaarvoice
- Role
- Senior Salesfroce Com Lead at Bazaarvoice
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Jamil Ahmed
Senior Salesforce.com Consultant who has about 20+ years of professional experience out…
Experience
Senior Salesfroce Com Lead
Jan 2020 — Present · Seattle, WA, US
Administer and enhance Salesforce org for 200K+ community users while leading an offshore development team of five, ensuring operational excellence through strategic automation, security, sprint prioritization, and system architecture. • Lead end-to-end planning and implementation of third-party integrations (e.g, DocuSign App Launcher, Certinia, Snowflake); act as technical point of contact for major CRM project, closely collaborating with cross-functional teams. • Steer technical direction, systems integration, and platform enhancements in support of customer engagement, sales operations, and professional services delivery as Salesforce SME across Sales, Service, and Community Clouds.• Guide executive-level decision making on enterprise technology investments by evaluating and recommending DevOps tools (Gearset vs. Copado); produce cost-benefit analyses based on pricing, licensing, and integration needs. Select Achievements• Accelerated PO capture and invoice readiness by ~60%, introducing real-time updates to Salesforce records post signature and building quote-to-DocuSign workflows via anchor text mapping. • Scaled Salesforce team from two to five developers; championed skill alignment during interviewing and onboarding processes by focusing on adaptability and initiative. • Automated business processes in the Salesforce platform usability by developing and deploying flows, validation rules, page layouts, and reports. • Enhanced stakeholder engagement and platform utility, architecting and launching multi-role Salesforce Communities with customized UIs for professional services and customer service teams following the acquisition of two companies. • Improved secure document visibility across service models, enabling SSO for portal users through DocuSign systems consolidation and DocuSign App Launcher integration.
Education
Karachi University
BSC
Institute Of Bsuisness Administration
MBA
Newport University
MBA
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